When refunds apply
- Verified manufacturing defect or damage on arrival.
- Wrong product shipped and return verified.
- Order cancelled by Livemacy before dispatch.
- Duplicate charge or payment error confirmed by our finance team.
Our policy
Refund Policy
Approved refunds are processed back to your original payment method. We do not drag our feet — you will always know the status.
Last updated 2026-01-01
Refund timeline
Once your return is received and inspected, refunds are initiated within 5–7 business days. Bank and wallet providers may take an additional 3–10 business days to reflect the amount depending on your institution.
Cash on Delivery refunds are processed via bank transfer or UPI to the details you provide.
Partial refunds
If only part of your order qualifies, we refund the eligible items only. Shipping fees are non-refundable unless the entire order was our error.
Contact
For refund status, write to Livemacy69@gmail.com with your order number. We respond within one business day.